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Specification
Bet on Perfection: The Abalone Edition
Double down on elegance and dominate the felt. The High Roller is a masterpiece of modern engineering and artisan inlay work, designed for those who play to win.
🎲 ARTISAN CASINO CRAFTSMANSHIP: Featuring a deep midnight chassis, this cue is electrified by stunning Abalone Shell points that shimmer with every movement. The butt sleeve is anchored by a flawless Royal Flush inlay, representing the ultimate hand in poker and the ultimate cue in your hand. Precision-crafted Dice rings and intricate multi-colored mosaics complete an aesthetic that captures the high-energy spirit of Las Vegas.
🚀 ENGINEERED FOR THE ELITE: Beneath the glamorous exterior lies a 100% High-Modulus Carbon Fiber core. Experience the legendary stability and power that traditional wood cues can never provide.
Winning Accuracy: Equipped with advanced Low-Deflection (LD) Technology, giving you the confidence to execute the most demanding technical shots.
Unyielding Durability: Warp-proof and moisture-resistant. This carbon fiber construction stays laser-straight, ensuring your game remains consistent under pressure.
Elite Satin Finish: A premium low-friction coating delivers a silk-smooth stroke through your hand, providing total cue ball command.
Shipping & Return
At Prime Cues, we are committed to your satisfaction. Please review the following guidelines regarding returns, exchanges, and cancellations.
Returns & RefundsÂ
- You may return new, unused, and unchalked items in their original packaging, including all accessories and proof of purchase, within 30 days of receipt.
- Personalized, customized, limited edition, or discontinued products cannot be returned unless defective.
- Refunds are processed within 14 business days using the original payment method.
- Shipping costs and a 10% restocking fee are non-refundable.
- Prime Cues reserves the right to deny returns for items showing abuse, improper use, excessive wear, or damage.
Important Notes
- No refunds on promotions: Items purchased during sales or special offers (e.g., Buy 1 Get 1 Free, discounts over 10%, or Free Shipping promotions) are not eligible for refunds.
- Shipping costs: If your order qualified for free shipping, the actual shipping charges incurred by Prime Cues will be deducted from the refund amount.
- Non-refundable items: Accessories, personalized, customized, or limited edition products cannot be refunded, except for manufacturing defects or fulfillment errors.
- Warranty coverage: Defective items are protected under Prime Cues’ Limited Lifetime Warranty.
- Consult before returning: Please contact our customer service team before sending any item back to confirm eligibility. Unauthorized returns that don’t meet policy requirements may be denied.
Refund and Replacement Procedure
- Contact customer service: Reach out to our team to initiate your request.
- Provide documentation: Send clear photos or a short video showing the defective product, packaging, and shipping label. This ensures faster processing.
- Receive refund or replacement: Once reviewed and approved, we will issue your refund or ship a replacement promptly.
Contact Us
For assistance with returns, exchanges, or cancellations, please contact our customer service team at cs@prime-cues.com.
We’re here to help ensure your order is handled smoothly and professionally.
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