Shipping Policy

We are committed to delivering your orders promptly and securely. Please review our shipping policy to understand our processes and timelines.

1. Order Processing Time

• Standard Orders: Orders are typically processed within 1–2 business days from the time the order is placed. Orders placed on weekends or holidays will be processed on the next business day.
• Customized Products: Customized items may require approximately 10 business days for processing before shipment.
• Split Shipments: If your order contains items from different locations, it may be shipped in multiple packages. Each package will have its own tracking information.
• Partial Shipments: If an item is out of stock, we may ship available items first and send the rest once they’re back in stock.
• Tracking Information: Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment.

2. Shipping Methods and Delivery Times

• Domestic Shipping: Standard shipping within the United States typically takes 5–7 business days.
• International Shipping: Orders shipped from our facility in Vietnam may take approximately 15 business days to arrive at their final destination.
• Shipping Options: We offer various shipping options depending on your location and the items in your order.

3. Shipping Rates

• Calculation: Shipping costs are calculated based on the size, weight, and destination of your order.
• Responsibility: Unless stated otherwise, shipping costs are the customer's responsibility and are non-refundable under any circumstances.

4. Shipping Delays

• Carrier Delays: While we aim to ensure timely deliveries, EVO Cues is not responsible for delays caused by the carrier or external factors such as weather, holidays, or other unforeseen circumstances.
• Updates: Please check with the carrier for the latest updates on your shipment.

5. Damaged or Lost Items

• Reporting Damages: In the unlikely event that an item arrives damaged, please contact us within 24 hours of receiving your order. We recommend including photographs of the damaged item and packaging to assist in the claims process.
• Lost Items: If your order is lost in transit, please contact us as soon as possible. We will work with the carrier to resolve the issue promptly.

6. Free Shipping Offer

• Eligibility: Enjoy free standard shipping on orders over $599 within the United States.
• Exclusions: This offer applies only to standard shipping and does not include expedited shipping options.