Order Processing Time
Standard orders are typically processed within 1–2 business days from the time the order is placed.
Orders placed on weekends or holidays will be processed on the next business day.
Customized products may require approximately 10 business days for processing before shipment.
If your order contains items from different locations, it may be shipped in multiple packages, each with its own tracking number.
If an item is out of stock, we may ship available items first and send the rest once they’re back in stock.
Once your order ships, you’ll receive an email with tracking information.
Shipping Methods and Delivery Times
- Domestic shipping (U.S.): Typically takes 5–7 business days.
- International shipping (from Vietnam): Approximately 15 business days to arrive.
- Various shipping options are available depending on your location and order type.
Shipping Rates
Shipping costs are calculated based on size, weight, and destination of your order.
Unless stated otherwise, shipping fees are non-refundable and are the customer’s responsibility.
Shipping Delays
While we strive for timely delivery, Prime Cues is not responsible for carrier delays or external factors such as weather, holidays, or other unforeseen issues.
For real-time updates, please check directly with the carrier.
Damaged or Lost Items
If your order arrives damaged, contact us within 24 hours of receipt and include photos of the item and packaging to assist with claims.
For lost shipments, reach out to us as soon as possible — we’ll work with the carrier to resolve the issue quickly.
Free Shipping Offer
- Enjoy free standard shipping on orders over $599 within the United States.
- Offer applies only to standard shipping and does not include expedited options.
