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Reviews
Customer Reviews
Based on 179 reviews
67%
(120)
29%
(52)
4%
(7)
0%
(0)
0%
(0)
D
I have my Father in law who is an intermediate to advance type of pool player played with it and he is so impressed with the quality and accuracy of the this cue. He love how good the crystal tip on this cue, and was impressed with the low deflection, back spin and does where he wants to position the ball. I have to gift it to him and decided to buy another one for myself.
A
very, very nice cue stick. well balanced, looks great, plays great. excellent stick for the money. would highly recommend!!!!
M
‘’ The quality of the case is nice . The appearance is acceptable .’’
B
’ Dude, the design on my cue is abosolutely kiler !! Seriously ,I’m obsessed with it.’
R
This cue feels incredibly smooth and stable. It gives me precise cue ball control, and the power transfer is excellent. I’ve noticed fewer miscues since switching to it. It’s stylish, durable, and very comfortable to play with — perfect for both practice and competition. I’d absolutely recommend it to anyone serious about their game.
Specification
SPECIFICATIONS:
SHAFT:
- Length: 29"
- Material: Carbon Fiber
- Taper: Pro Taper
TIP:
- Type: TIME Standard
- Tip Diameter: 12.5 mm
CUE BUTT:
- Length: 29"
- Material: Carbon + Glass fiber
- Grip: Wrapless
- Full Cue Weight: 19-19.5oz
- Joint: 3/8-8 by Stainless steel with ultra stiffness
- Joint protector: Included
- Weight Adjustment System: Supported.
*Product color may slightly vary due to photographic lighting sources.
** Cue weights are approximations and may not be precise.
*** Weight Bolt Set not included.
Shipping & Return
At Prime Cues, we are committed to your satisfaction. Please review the following guidelines regarding returns, exchanges, and cancellations.
Returns & Refunds
- You may return new, unused, and unchalked items in their original packaging, including all accessories and proof of purchase, within 30 days of receipt.
- Personalized, customized, limited edition, or discontinued products cannot be returned unless defective.
- Refunds are processed within 14 business days using the original payment method.
- Shipping costs and a 10% restocking fee are non-refundable.
- Prime Cues reserves the right to deny returns for items showing abuse, improper use, excessive wear, or damage.
Important Notes
- No refunds on promotions: Items purchased during sales or special offers (e.g., Buy 1 Get 1 Free, discounts over 10%, or Free Shipping promotions) are not eligible for refunds.
- Shipping costs: If your order qualified for free shipping, the actual shipping charges incurred by Prime Cues will be deducted from the refund amount.
- Non-refundable items: Accessories, personalized, customized, or limited edition products cannot be refunded, except for manufacturing defects or fulfillment errors.
- Warranty coverage: Defective items are protected under Prime Cues’ Limited Lifetime Warranty.
- Consult before returning: Please contact our customer service team before sending any item back to confirm eligibility. Unauthorized returns that don’t meet policy requirements may be denied.
Refund and Replacement Procedure
- Contact customer service: Reach out to our team to initiate your request.
- Provide documentation: Send clear photos or a short video showing the defective product, packaging, and shipping label. This ensures faster processing.
- Receive refund or replacement: Once reviewed and approved, we will issue your refund or ship a replacement promptly.
Contact Us
For assistance with returns, exchanges, or cancellations, please contact our customer service team at cs@prime-cues.com.
We’re here to help ensure your order is handled smoothly and professionally.
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