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Specification
Go All-In on Power: The Casino Ruby High Roller
Set the table on fire. The Casino Ruby High Roller is a high-performance carbon fiber cue designed for those who play with passion and command every rack with authority.
🎲 THE RADIANCE OF RUBY: Featuring a sleek, obsidian-black chassis, this cue is electrified by razor-sharp points inlaid with a Vibrant Ruby Stone texture. The deep red swirls and crystalline patterns mimic the fire of rare gemstones. The butt sleeve is anchored by a luxury Spades & Clubs Royal Flush, framed by precision ringwork featuring Red Dice motifs. This design is a tribute to the thrill of the game and the precision of the win.
🚀 ENGINEERED FOR SUPREMACY: Beyond its striking looks, this cue is built for destruction. Crafted from 100% High-Modulus Carbon Fiber, it delivers a rock-solid, vibration-free hit that ensures every ounce of energy is transferred to the cue ball.
- Surgical Accuracy: Integrated with Low-Deflection (LD) Technology, providing the pinpoint precision needed for game-winning shots.
- Indestructible Integrity: Warp-proof and moisture-resistant. This carbon fiber construction stays laser-straight, ensuring your performance is never compromised by the environment.
- Satin-Glide Stroke: A premium low-friction coating allows for a silk-smooth release, giving you maximum confidence and feel on every stroke.
Shipping & Return
At Prime Cues, we are committed to your satisfaction. Please review the following guidelines regarding returns, exchanges, and cancellations.
Returns & RefundsÂ
- You may return new, unused, and unchalked items in their original packaging, including all accessories and proof of purchase, within 30 days of receipt.
- Personalized, customized, limited edition, or discontinued products cannot be returned unless defective.
- Refunds are processed within 14 business days using the original payment method.
- Shipping costs and a 10% restocking fee are non-refundable.
- Prime Cues reserves the right to deny returns for items showing abuse, improper use, excessive wear, or damage.
Important Notes
- No refunds on promotions: Items purchased during sales or special offers (e.g., Buy 1 Get 1 Free, discounts over 10%, or Free Shipping promotions) are not eligible for refunds.
- Shipping costs: If your order qualified for free shipping, the actual shipping charges incurred by Prime Cues will be deducted from the refund amount.
- Non-refundable items: Accessories, personalized, customized, or limited edition products cannot be refunded, except for manufacturing defects or fulfillment errors.
- Warranty coverage: Defective items are protected under Prime Cues’ Limited Lifetime Warranty.
- Consult before returning: Please contact our customer service team before sending any item back to confirm eligibility. Unauthorized returns that don’t meet policy requirements may be denied.
Refund and Replacement Procedure
- Contact customer service: Reach out to our team to initiate your request.
- Provide documentation: Send clear photos or a short video showing the defective product, packaging, and shipping label. This ensures faster processing.
- Receive refund or replacement: Once reviewed and approved, we will issue your refund or ship a replacement promptly.
Contact Us
For assistance with returns, exchanges, or cancellations, please contact our customer service team at cs@prime-cues.com.
We’re here to help ensure your order is handled smoothly and professionally.
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