ECLIPSE II EMBER POOL CUE

At Prime Cues, we are committed to your satisfaction. Please review the following guidelines regarding returns, exchanges, and cancellations.

Returns & Refunds 

• You may return new, unused, and unchalked items in their original packaging, including all accessories and proof of purchase, within 30 days of receipt.
• Personalized, customized, limited edition, or discontinued products cannot be returned unless defective.
• Refunds are processed within 14 business days using the original payment method.
• Shipping costs and a 10% restocking fee are non-refundable.
• Prime Cues reserves the right to deny returns for items showing abuse, improper use, excessive wear, or damage.

Important Notes

• No refunds on promotions: Items purchased during sales or special offers (e.g., Buy 1 Get 1 Free, discounts over 10%, or Free Shipping promotions) are not eligible for refunds.
• Shipping costs: If your order qualified for free shipping, the actual shipping charges incurred by Prime Cues will be deducted from the refund amount.
• Non-refundable items: Accessories, personalized, customized, or limited edition products cannot be refunded, except for manufacturing defects or fulfillment errors.
• Warranty coverage: Defective items are protected under Prime Cues’ Limited Lifetime Warranty.
• Consult before returning: Please contact our customer service team before sending any item back to confirm eligibility. Unauthorized returns that don’t meet policy requirements may be denied.

Refund and Replacement Procedure

• Contact customer service: Reach out to our team to initiate your request.
• Provide documentation: Send clear photos or a short video showing the defective product, packaging, and shipping label. This ensures faster processing.
• Receive refund or replacement: Once reviewed and approved, we will issue your refund or ship a replacement promptly.

Contact Us
For assistance with returns, exchanges, or cancellations, please contact our customer service team at cs@prime-cues.com.
We’re here to help ensure your order is handled smoothly and professionally.