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Specification
Inspired by parkour's freedom and agility, this cue's six-color design changes with each angle, letting you play with style and confidence, overcoming any challenge.
RHINO JUMP CUE's SPECIFICATIONS:
1. Jump Shaft:
- Length: 30" (~760mm)
- Tip: Komet Bakelite Tip
- Tip size is produced by Rhino standard size: ~13.9 mm.
- Material: 100% Carbon Fiber
- Taper: Hybrid Conical Taper
2. Jump Cue Butt:
- Pieces: 2 pieces
- Length: 1st piece ~ 13"; 2nd piece ~ 5.12"
- Joint: Mini 3/8-8 by Stainless steel
- Material: Composite
- Joint protector: Included.
*Product color may vary slightly due to the photographic lighting source
** Cue weights are approximations and may not be precise
*** Weight Bolt Set not included
Shipping & Return
At Prime Cues, we are committed to your satisfaction. Please review the following guidelines regarding returns, exchanges, and cancellations.
Returns & Refunds
- You may return new, unused, and unchalked items in their original packaging, including all accessories and proof of purchase, within 30 days of receipt.
- Personalized, customized, limited edition, or discontinued products cannot be returned unless defective.
- Refunds are processed within 14 business days using the original payment method.
- Shipping costs and a 10% restocking fee are non-refundable.
- Prime Cues reserves the right to deny returns for items showing abuse, improper use, excessive wear, or damage.
Important Notes
- No refunds on promotions: Items purchased during sales or special offers (e.g., Buy 1 Get 1 Free, discounts over 10%, or Free Shipping promotions) are not eligible for refunds.
- Shipping costs: If your order qualified for free shipping, the actual shipping charges incurred by Prime Cues will be deducted from the refund amount.
- Non-refundable items: Accessories, personalized, customized, or limited edition products cannot be refunded, except for manufacturing defects or fulfillment errors.
- Warranty coverage: Defective items are protected under Prime Cues’ Limited Lifetime Warranty.
- Consult before returning: Please contact our customer service team before sending any item back to confirm eligibility. Unauthorized returns that don’t meet policy requirements may be denied.
Refund and Replacement Procedure
- Contact customer service: Reach out to our team to initiate your request.
- Provide documentation: Send clear photos or a short video showing the defective product, packaging, and shipping label. This ensures faster processing.
- Receive refund or replacement: Once reviewed and approved, we will issue your refund or ship a replacement promptly.
Contact Us
For assistance with returns, exchanges, or cancellations, please contact our customer service team at cs@prime-cues.com.
We’re here to help ensure your order is handled smoothly and professionally.
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