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Specification
Introducing our RETRÔ collection, a fusion of vintage allure and modern technology. This series features classic wood aesthetics in composite cue butts, combined with advanced carbon shafts. The RETRÔ inherits the outstanding features of other Rhino cues, all wrapped in an elegant new design inspired by the Wild West.
RETRÔ CUE's SPECIFICATIONS:
| Cue Shaft | Cue Butt | Total | |
| Length | ~30" | ~29" | ~59" |
| Weight | ~3.8 - 4.0 oz | ~15 -15.5 oz | ~18.8 - 19.5 oz |
| Material | 100% Carbon Fiber |
Composite
|
- Cue Tip: Time Crystal Tip
- Tip size: 12.5mm
- Taper: Pro Taper
- Joint: 3/8-8 by Stainless steel with ultra stiffness
- Joint protector: Included
- 5 finest wood-pattern designs: Cocobolo, Bocote, Ebony, SnakeWood, Thuya.
- Weight Adjustment System: Supported.
*Product color may slightly vary due to photographic lighting sources.
** Cue weights are approximations and may not be precise.
*** Weight Bolt Set not included.
Shipping & Return
At Prime Cues, we are committed to your satisfaction. Please review the following guidelines regarding returns, exchanges, and cancellations.
Returns & Refunds
- You may return new, unused, and unchalked items in their original packaging, including all accessories and proof of purchase, within 30 days of receipt.
- Personalized, customized, limited edition, or discontinued products cannot be returned unless defective.
- Refunds are processed within 14 business days using the original payment method.
- Shipping costs and a 10% restocking fee are non-refundable.
- Prime Cues reserves the right to deny returns for items showing abuse, improper use, excessive wear, or damage.
Important Notes
- No refunds on promotions: Items purchased during sales or special offers (e.g., Buy 1 Get 1 Free, discounts over 10%, or Free Shipping promotions) are not eligible for refunds.
- Shipping costs: If your order qualified for free shipping, the actual shipping charges incurred by Prime Cues will be deducted from the refund amount.
- Non-refundable items: Accessories, personalized, customized, or limited edition products cannot be refunded, except for manufacturing defects or fulfillment errors.
- Warranty coverage: Defective items are protected under Prime Cues’ Limited Lifetime Warranty.
- Consult before returning: Please contact our customer service team before sending any item back to confirm eligibility. Unauthorized returns that don’t meet policy requirements may be denied.
Refund and Replacement Procedure
- Contact customer service: Reach out to our team to initiate your request.
- Provide documentation: Send clear photos or a short video showing the defective product, packaging, and shipping label. This ensures faster processing.
- Receive refund or replacement: Once reviewed and approved, we will issue your refund or ship a replacement promptly.
Contact Us
For assistance with returns, exchanges, or cancellations, please contact our customer service team at cs@prime-cues.com.
We’re here to help ensure your order is handled smoothly and professionally.
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