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Specification
The RHINO VOYAGER - USA Jump Cue is a perfect blend of cutting-edge innovation and stylish design. Inspired by the elegance of the American flag, the USA Jump Cue embodies the spirit of freedom and determination while delivering powerful, accurate jump shots.
RHINO JUMP CUE's SPECIFICATIONS:
1. Jump Shaft:
- Length: 30" (~760mm)
- Tip: Komet Bakelite Tip
- Taper: Hybrid Pro Taper
- Tip size is produced by Rhino standard size: ~13.9 mm.
- Material: 100% Carbon Fiber
2. Jump Cue Butt:
- Pieces: 2 pieces
- Length: 1st piece ~ 13"; 2nd piece ~ 5.12"
- Joint: Mini 3/8-8 by Stainless steel
- Material: Composite
- Joint protector: Included.
- Grip: USA Flag design providing friction
*Product color may vary slightly due to the photographic lighting source
** Cue weights are approximations and may not be precise
*** Weight Bolt Set not included
Shipping & Return
At Prime Cues, we are committed to your satisfaction. Please review the following guidelines regarding returns, exchanges, and cancellations.
Returns & Refunds
- You may return new, unused, and unchalked items in their original packaging, including all accessories and proof of purchase, within 30 days of receipt.
- Personalized, customized, limited edition, or discontinued products cannot be returned unless defective.
- Refunds are processed within 14 business days using the original payment method.
- Shipping costs and a 10% restocking fee are non-refundable.
- Prime Cues reserves the right to deny returns for items showing abuse, improper use, excessive wear, or damage.
Important Notes
- No refunds on promotions: Items purchased during sales or special offers (e.g., Buy 1 Get 1 Free, discounts over 10%, or Free Shipping promotions) are not eligible for refunds.
- Shipping costs: If your order qualified for free shipping, the actual shipping charges incurred by Prime Cues will be deducted from the refund amount.
- Non-refundable items: Accessories, personalized, customized, or limited edition products cannot be refunded, except for manufacturing defects or fulfillment errors.
- Warranty coverage: Defective items are protected under Prime Cues’ Limited Lifetime Warranty.
- Consult before returning: Please contact our customer service team before sending any item back to confirm eligibility. Unauthorized returns that don’t meet policy requirements may be denied.
Refund and Replacement Procedure
- Contact customer service: Reach out to our team to initiate your request.
- Provide documentation: Send clear photos or a short video showing the defective product, packaging, and shipping label. This ensures faster processing.
- Receive refund or replacement: Once reviewed and approved, we will issue your refund or ship a replacement promptly.
Contact Us
For assistance with returns, exchanges, or cancellations, please contact our customer service team at cs@prime-cues.com.
We’re here to help ensure your order is handled smoothly and professionally.
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