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Specification
The RHINO VOYAGER adventure continues with the arrival of a new member - the USA Pool 2025. Building on the success of the original USA cue with its iconic American-inspired design, this evolution signifies a breakthrough moment, positioning RHINO to compete at the highest level globally.
VOYAGER - USA's SPECIFICATIONS:
| Shaft | Butt | Total | |
| Length | ~30" | ~29" | ~59" |
| Weight | ~3.7 - 4.0 oz | ~15 -15.5 oz | ~18.8 - 19.5 oz |
| Material | 100% Carbon Fiber |
Composite
|
- Cue Tip: Time Crystal Tip
- Tip size: 12.5mm
- Taper: Pro Taper
- Joint: 3/8-8 by Stainless steel with ultra stiffness
- Joint protector: Included
- USA Flag pattern design
- Grip: Wrapless
- Weight Adjustment System: Supported
*Product color may slightly vary due to photographic lighting sources.
** Cue weights are approximations and may not be precise.
*** Weight Bolt Set not included.
Shipping & Return
At Prime Cues, we are committed to your satisfaction. Please review the following guidelines regarding returns, exchanges, and cancellations.
Returns & Refunds
- You may return new, unused, and unchalked items in their original packaging, including all accessories and proof of purchase, within 30 days of receipt.
- Personalized, customized, limited edition, or discontinued products cannot be returned unless defective.
- Refunds are processed within 14 business days using the original payment method.
- Shipping costs and a 10% restocking fee are non-refundable.
- Prime Cues reserves the right to deny returns for items showing abuse, improper use, excessive wear, or damage.
Important Notes
- No refunds on promotions: Items purchased during sales or special offers (e.g., Buy 1 Get 1 Free, discounts over 10%, or Free Shipping promotions) are not eligible for refunds.
- Shipping costs: If your order qualified for free shipping, the actual shipping charges incurred by Prime Cues will be deducted from the refund amount.
- Non-refundable items: Accessories, personalized, customized, or limited edition products cannot be refunded, except for manufacturing defects or fulfillment errors.
- Warranty coverage: Defective items are protected under Prime Cues’ Limited Lifetime Warranty.
- Consult before returning: Please contact our customer service team before sending any item back to confirm eligibility. Unauthorized returns that don’t meet policy requirements may be denied.
Refund and Replacement Procedure
- Contact customer service: Reach out to our team to initiate your request.
- Provide documentation: Send clear photos or a short video showing the defective product, packaging, and shipping label. This ensures faster processing.
- Receive refund or replacement: Once reviewed and approved, we will issue your refund or ship a replacement promptly.
Contact Us
For assistance with returns, exchanges, or cancellations, please contact our customer service team at cs@prime-cues.com.
We’re here to help ensure your order is handled smoothly and professionally.
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